General statement

We are Bayview Family Practice which operates primary care centres in the towns of Ballyshannon and Bundoran in Co. Donegal.  Our main office being at College Street, Ballyshannon. 

We take our responsibility to care for and protect your data very seriously, as per EU General Data Protection Regulation and implementing legislation such as the Data Protection Act 2018.

The purpose of this notice is to inform you of the data relating to you that we collect and use with this website and the uses (including sharing data with third parties) we make of such data. 

Please note, we are not responsible for the content or privacy policies of any linked websites.  Any external links to other websites are clearly identifiable as such. 

If you have any questions about the use of your personal data, please contact bayviewfamilypractice@gmail.com. 

Our collection and use of your personal information

We do not collect any personal information about you on this website unless you volunteer this information to avail of services provided on our website such as  prescriptions, bookings, etc.   In this event we may collect:  

• your name, date of birth, address, contact details; 
• your pharmacy name, the medications you are looking for, which is your preferred GP.

Of note, payment details are not saved and any payment taken is via a third party application.  We strive to make sure this is the most secure possible. 

Our collection and use of technical information

When you visit our website, the following information will be retained regarding that visit:

• your IP address;
• information from the web servers about online activity.

Purposes of processing and legal basis for same

We will use your personal data for the purposes of:

• dealing with prescription and appointment requests;
• processing other applications/transactions submitted through this website;
• improving and developing this website;
• generating and analysing statistics regarding the use of this website;
• in the event that we need to comply with a legal obligation.

The legal bases on which we process your personal data are that this is necessary for:

• our legitimate interests in managing our business interests and maintaining your care, in accordance with the normal activities of Bayview Family Practice;
• we will not seek to use your personal data if to do so would constitute an unwarranted interference with your own interests, rights and freedoms;
• compliance with a legal or regulatory obligation that applies to us.

Recipients of personal data

We may disclose your personal data to other organisations in connection with the above purposes, including:

• to third parties who we engage to provide services to us in connection with this website, such as outsourced service providers, IT services providers, professional advisers and auditors;
• to competent regulatory authorities and bodies as requested or required by law; and
• digital marketing and analytics service providers.

Transfers abroad

In connection with the above, we might transfer your personal data outside the European Economic Area by enabling remote access to your personal data by our service providers for support services, including to a jurisdiction which is not recognised by the European Commission as providing for an equivalent level of protection for personal data as is provided for in the European Union. If and to the extent that we do so, we will ensure that appropriate measures are in place to comply with our obligations under applicable law governing such transfers. These may include entering into a contract governing the transfer that contains the ‘standard contractual clauses’ approved for this purpose by the European Commission.

Retention

We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Notice, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.

Requirement to provide personal information

You are not under a statutory or contractual obligation to provide us with any personal data. However, where you submit a query to us in the ‘Contact Us’ section of our website or submit a request for a prescription or for an appointment, we will ask you to provide certain information, such as your name and email address. If you do not provide this information, we may not be in a position to process your request.

• Unsolicited Correspondence and Third Party Data
  1. We may occasionally receive unsolicited correspondence from members of the public or health care providers which contains personal data relating to third parties (“Third Party Data”). We may process such Third Party Data for the purpose of replying to correspondence, dealing with queries and complying with our legal and regulatory obligations. The legal basis on which we process Third Party Data is that this is necessary for our legitimate interests in conducting our business and ensuring the proper management and functioning of Bayview Family Practice.

Your rights

You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:

• Right to access the data – You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
• Right to rectification – You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
• Right to erasure – You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• Right to restriction of processing or to object to processing – You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability – You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.

If you wish to exercise any of the rights set out above, please contact bayviewfamilypractice@gmail.com.

Updates

We may occasionally update this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

Queries and Complaints

If you have any queries or complaints in connection with our processing of your personal data, you can contact bayviewfamilypractice@gmail.com.

 You also have the right to lodge a complaint with the Irish Data Protection Commission if you are not happy with the way we have used your information or addressed your rights. Details of how to lodge a complaint can be found on https://www.dataprotection.ie/or call the Data Protection Commissioner at 353 (0)761 104 800.